Terms And Conditions

Detailed description of goods and/or services

Royce Exports CC t/a 3D Crystal Studio is a business that specialises in laser engraving photographic and computer generated 3D models and images into flawless crystal glass of various shapes and sizes.

Delivery policy:
Subject to availability and receipt of payment, requests will be processed within 2 – 5 days and delivery confirmed by way of an email containing the Tracking Number for a parcel or date of postage.

Return and Refunds policy
The provision of goods and services by Royce Exports CC t/a 3D Crystal Studio is subject to availability. In cases of unavailability, 3D Crystal Studio will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee with a minimum of R100.00 whenever a refund is due.

Damaged Goods Policy
Goods that are damaged in transit are to be returned to Royce Exports CC t/a 3D Crystal Studio in their original packaging, at the purchasers’ expense, and v will attempt to obtain a refund from the shipping company. If successful, the goods will be replaced by Royce Exports CC t/a 3D Crystal Studio, if not, Royce Exports CC t/a 3D Crystal Studio shall at their sole discretion decide whether or not to accept liability and replace the damaged goods, in part or in full.

Customer privacy policy
Royce Exports CC t/a 3D Crystal Studio shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted
Payment may be made via Visa or MasterCard credit cards or by bank transfer into the AI bank account, the details of which will be provided on request.

Credit card acquiring and security
Credit card transactions will be acquired for Royce Exports CC t/a 3D Crystal Studio via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Royce Exports CC t/a 3D Crystal Studio separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility
Royce Exports CC t/a 3D Crystal Studio takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile
This website is governed by the laws of South Africa and Royce Exports CC t/a 3D Crystal Studio chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, POSTNET, ADDRESS, DURBAN, 3650, South Africa.

Variation
Royce Exports CC t/a 3D Crystal Studio may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Royce Exports CC t/a 3D Crystal Studio based in South Africa trading as 3D Crystal Studio and with registration number 94 1048 323 and having Richard Nield and Elizabeth Nield as the Sole Members.

3D Crystal Studio contact details:

Phone: 044 382 1511
Cell: 084 868 4712
Email: 3dcrystalstudio@telkomsa.net

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